Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charge depends upon the delivery location and the weight of the package.

Which payment methods are accepted in the Online Shop?

All payments are securely processed via PayPal payment services. PayPal accepts all major credit cards.

How long will delivery take?

Please allow 24- 48 hours for your order to be processed and shipped. If your purchase is made on the weekend, please allow 48 – 72 hours. A tracking number will be provided once your package has shipped, allowing you to track delivery time.

How secure is shopping in the Online Shop? Is my data protected?

No payment information will be processed via apt5j.com. All payments are processed via Paypal.com. Therefore you can rest assured that your information will be protected.

What exactly happens after ordering?

After you order, and after payment has been received, your order will be prepared for shipping and will be shipped to you within 24- 48 hours after purchase (48 -72 hours if purchase is made on the weekend). You will be provided a tracking code to track delivery date once item has been shipped.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order.

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